Collarspace.com - Help
Unprotected sexual interactions can put you at risk for sexually transmitted diseases:
If a person in your life is engaging in physically or emotionally abusive behavior it's important to seek assistance promptly:
Australia:
1-800-RESPECT
Canada:
AWHL
(866) 863-0511
Deutschland:
Big Hotline
+49 (0) 30 - 611 03 00
Netherlands:
Veiligthuis
0800-2000
United Kingdom:
National Domestic Violence Freephone 0808 2000 247
United States:
National Domestic Violence Hotline
800-799-SAFE
Is it ok to express an interest in sexual activities involving animals?
No. Animals do not posess the ability to consent to sexual activities. The imposition of sexual activity on animals is therefore non-consensual abuse.
In many locations animals are afforded weak protections from sexual and physical harm. In other location no protections are in place. Efforts to protect animals from abuse are generally decided at a local level. We encourage all members of the Collarspace community to support such efforts in their locality.
Is it ok to express an interest in fetishes relating to the denigration of any person's ethnic background, cultural background, gender identity, sexual orientation, or religious affiliation?
No, that is not acceptable on this website.
I have become aware that another user is under the age of eighteen. What should I do?
Please inform support.
Is it ok to request money from other users?
No, that is not permitted on this website.
Another user has requested money from me in an onsite message or
requests money in their profile or journal. What should I do?
Please report the relevant message, profile, or journal entry using the "report" button specifying "money" for the reporting category. If the request was made in an onsite message it's important to report the message containing the request not the user's profile.
Is it ok for registered sex offenders to use this website?
No. If you become aware that a registered sex offender has created an account on this website please send a link to a web page indentifying that person as a
sex offender to support.
Does the Collarspace website offer a premium membership?
The website is free to use.
If I make changes to my approved profile will I need to wait for my profile to be approved again?
You can adjust things like your weight without the need for re-approval. However if you make any changes to your profile text your profile will need to be re-approved.
Someone has stolen my photos
You can use the Report Stolen Photos page to get the stolen photos removed.
Reporting a user for violatioting our terms of service
Use the report button located below the relevant profile, journal entry, or email messages. Using the reporting system is an effcient way to let us know that another user may be violating our terms of service.
How do I change my username?
Usernames cannot be changed once an account has been created.
How do I close my account?
1) Click on the "Support" button on the main menu or at the bottom of the website.
2) Select "Request to close your account" for the type of request.
You are not receiving your message notification emails
Due to the agressive spam control mechanisms employed by some email providers one or more of the email messages which we send out to notify you that you have a new onsite message may be delayed, directed to your spam folder or you may not receive them at all. Our server will keep trying to send notification emails for 48 hours and in some cases these notification emails may eventually be delivered, though significantly later than when the message was sent. This delay may cause you to receive the notification email for an onsite message which you read hours or in some cases days ago which can lead to the understandable but incorrect assumption that onsite messages are not being received due to delayed notification emails being mistaken for notification of messages which it is assumed were just sent.

If you're not receiving your notification emails we first suggest that you check the spam folder associated with your email account. Additionally, email ISPs will let you "whitelist" specific emails senders. Doing so for Collarspace.com should but in reality often does not prevent our notification emails from being sent to your spam folder. The exact steps for whitelisting a sender are different for each email ISP so you will need to refer to the help pages of your provider for specific instructions. The major email ISPs have an exceedigly difficult task in controlling spam and unfortunately they have in some cases chosen to prioritize spam mitigation to such a degree that there is nothing you can do to receive desired email messages even from senders whom you have whitelisted.
What are admirers?
Admirers are other users who have added you to their favorites list by clicking on their 'Add User to Favorites' button. Similarly, whenever you add another user to your favorites list, you will show up on their admirers list. One exception is that you will not see users on your admirers list whom you have blocked.
What is the difference between favorites and friends?
Favorites are like bookmarks. They are profiles which you find interesting and would like to keep track of for future reference. Friends are people who have agreed to publicly associate with you by appearing on your full profile page.
Another user has instructed me to provide them with my password, what should I do?
Please do not disclose your account password to anyone, especially to persons whom you recently met online. We frequently receive support requests from users who gave their password to another user and now find themselves locked out of their account because the person whom they trusted with their password changed it.
How can I get a user permanently banned from the website?
We frequently receive this request with regard to abusive users, spammers, and scammers. The reality is that preventing a person from creating new accounts is practically speaking not possible. There was some ability to block IP addresses many years ago when consumer IP addresses were statically allocated and did not change frequently. Even so the widespread use of shared computers at libraries, colleges, universities, and other public venues has always made IP banning inpractical. In today's world of dynamically allocated, randomly changing IP addresses there is no functional ability to block or ban IP addresses. This is especially the case due to the fact that a single IP address can in some cases be shared by many thousands of users and blocking such "proxy" IP addresses would prevent the entirety of those users from being able to access the website.

In 1998 a new IP standard was introduced called IPv6 which may eventually eliminate the use of proxy IP addresses by telecommuinications carriers. This standard is slowly being adopted though the process is many years from completion. Even when the transition is complete IPv6 will not eliminate the use of shared public computers.
A user is harassing me, what can I do?
If a user is sending you unwanted messages you can use the block feature to prevent them from continuing to contact you. To use the block feature click on the "Block Sender" button towards the bottom of the 'Read Mail' page when viewing a message sent by the user whom you wish to block. If you need further assistance with a problematic user please contact support.
What should I do if I see my username in a list of "bad users"?
Please inform support. Users who posts such lists are violating our terms of service.
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